Terms of Service

Last Updated: March 26, 2026

Welcome to Techlume LLC. These Terms of Service ("Terms") govern your access to and use of the services provided by Techlume LLC ("Company," "we," "us," or "our"). By engaging our services or accessing our website, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By requesting, receiving, or purchasing any services from Techlume LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement between you and Techlume LLC. We reserve the right to refuse service to anyone for any reason at any time.

2. Description of Services

Techlume LLC is a full-service web design agency offering the following services:

• Custom website design and development
• Search engine optimization (SEO)
• Social media marketing
• Mobile application development
• Website maintenance and support

We operate under a zero-risk, free design model: we design your website for free, and you only pay if you love the result. This model is designed to eliminate risk for our clients and ensure complete satisfaction before any financial commitment is made.

3. Our Zero-Risk Model

Techlume LLC offers a unique "design for free, pay only if you love it" model. Here is how it works:

• Free Design Phase: We create an initial design concept for your project at no cost or obligation to you.
• Client Review: You review the design and provide feedback. We will work with you through revisions until you are satisfied.
• Payment Upon Approval: Payment is only required once you approve the final design and are completely satisfied with the result.
• Intellectual Property Transfer: Full ownership and intellectual property rights to the design transfer to you only upon receipt of full payment.
• No Obligation: If you are not satisfied with the design, you are free to walk away with no payment required. All design work remains the property of Techlume LLC.

4. Payment Terms

• All payments are processed securely through Stripe, a third-party payment processor. By making a payment, you also agree to Stripe's terms of service.
• Pricing for all services will be discussed and agreed upon in writing before any work begins.
• Payment is due upon your approval of the final design or deliverable.
• We accept all major credit cards, debit cards, and other payment methods supported by Stripe.
• All prices are quoted and charged in United States Dollars (USD).
• Late payments may be subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower.
• You are responsible for any applicable taxes, duties, or fees associated with your purchase.

5. Intellectual Property

• Upon receipt of full payment, all intellectual property rights, including source code, design files, and related assets created specifically for your project, transfer to you, the Client.
• Prior to full payment, all designs, code, mockups, and creative work remain the sole and exclusive property of Techlume LLC. You may not use, reproduce, distribute, or display any unpaid work.
• Techlume LLC reserves the right to display completed projects in our portfolio and marketing materials unless otherwise agreed in writing.
• You represent and warrant that any content, images, text, trademarks, or other materials you provide to us for use in your project are owned by you or that you have the necessary rights and permissions to use them. You agree to indemnify Techlume LLC against any claims arising from the content you supply.

6. Client Responsibilities

To ensure timely and successful delivery of your project, you agree to:

• Provide accurate and complete information about your business, goals, and requirements.
• Provide timely feedback and approvals during the design and development process. Delays in feedback may result in extended project timelines.
• Supply all necessary content, assets, branding materials, images, and copy required for the project in a timely manner.
• Designate a single point of contact who has the authority to make decisions and approvals on behalf of the Client.
• Ensure that any third-party accounts, logins, or access credentials needed for the project are made available to us when required.

7. Revisions and Modifications

• As part of our zero-risk model, revisions are included and we will continue to refine the design until you are fully satisfied.
• Revisions are limited to the original scope of the project as agreed upon before work began.
• Significant changes in scope, functionality, or direction beyond the original agreement may affect pricing and timelines. Any such changes will be discussed and agreed upon in writing before additional work proceeds.
• Requests for revisions should be provided in a clear, consolidated manner to ensure efficient turnaround.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Techlume LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of our services.

In no event shall our total liability to you for all claims arising out of or relating to these Terms or our services exceed the total amount paid by you to Techlume LLC in the twelve (12) months preceding the event giving rise to the claim.

Techlume LLC is not responsible for any losses resulting from downtime, third-party service failures (including but not limited to hosting providers, domain registrars, or payment processors), security breaches caused by third parties, or any circumstances beyond our reasonable control.

9. Warranties and Disclaimers

Our services are provided on an "as is" and "as available" basis. Techlume LLC makes no representations or warranties of any kind, express or implied, regarding the operation of our services or the information, content, or materials included therein.

To the fullest extent permitted by applicable law, Techlume LLC disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we strive to deliver high-quality work, we do not guarantee specific results such as search engine rankings, traffic increases, conversion rates, or revenue growth. Results may vary based on numerous factors outside our control.

10. Indemnification

You agree to indemnify, defend, and hold harmless Techlume LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of our services.
• Your breach of these Terms.
• Your violation of any applicable law, regulation, or third-party rights.
• Any content or materials you provide to us that infringe upon the intellectual property or other rights of a third party.

11. Termination

• Either party may terminate the engagement at any time by providing written notice to the other party.
• If the Client terminates prior to approval and payment, all work produced remains the property of Techlume LLC. No payment is required for unapproved work under our zero-risk model.
• If Techlume LLC terminates the engagement, any work in progress will be delivered to the Client in its current state at no charge, provided no outstanding payments are due.
• Termination does not affect any rights or obligations that accrued prior to the termination date, including payment obligations for approved work.
• Sections relating to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law shall survive termination.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and you consent to the personal jurisdiction and venue of such courts.

13. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue mediation administered by a mutually agreed-upon mediator in Albuquerque, New Mexico.

If mediation fails to resolve the dispute within sixty (60) days, either party may pursue binding arbitration or litigation in accordance with the Governing Law section above. Each party shall bear its own costs and attorneys' fees unless the arbitrator or court determines otherwise.

14. Changes to Terms

Techlume LLC reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of our services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

15. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

• Techlume LLC
• 1209 Mountain Road Pl NE #5820, Albuquerque, NM 87110
• Email: hello@techlumellc.com
• Phone: (619) 215-2310